Tuesday, August 14, 2018

Neighborhood Marketing

Neighborhood Marketing Benefits Residential Services Providers

Hallmarks of Successful Neighborhood Marketing Programs

1.    Great customer experiences get people talking about your company with their neighbors

2.    Win new business from the neighbors of completely satisfied customers

3.    Stay in touch with your neighborhood communities in a drip marketing fashion

4.    Partner with companies that offer complementary products and services

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Wednesday, August 1, 2018

Separate Vs. Unified Marketing, Sales and Support Teams For Each Product Line

Benefits and Disadvantages of Consolidating Customer Facing Processes

I have been involved in situations where clients have separate marketing, sales and support teams representing different product lines that are often purchased by the same buyers.  What do you think are the advantages to this approach?  What are the benefits of consolidating customer facing processes?

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Thursday, July 26, 2018

All Companies Offer Services


People Purchase Services Differently From Tangible Products


Inseparability of the service provider from the service itself challenges people to make objective buying decisions since experience can only be judged during and after service delivery.  Services buyers are influenced by past experiences [their own and others whose opinion they trust]. They pay attention when raving fans tell stories that help them to visualize how the benefits would apply to them. Indirect lead sources are key.


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Saturday, June 2, 2018

Should You Raise Your Marketing Environment to Hallmark Status?


Excellent execution of an adequate plan will produce stronger results than adequate execution of an excellent plan.

Who will identify which changes are necessary to raise an important aspect of your business to the next level?

Who will implement your changes?