What Is The Role Of Sales Commissions In Your Company?

What Is The Role Of Sales Commissions In Your Company?

If I Were a Customer and You Were My Sales Rep ...

... Here's How I'd Like You to be Paid

How do you feel when your sales rep earns a commission or wins a trip when you buy from them?

How does the customer win?

• Does the sales rep understand your needs and interests?
• Will they navigate your buying cycle so that you can do things at your pace?
• Are they concerned about your entire experience before, during and after the sale?
• How do you know what's behind their recommendation?  Is it truly your best interests, or an internal SPIF, or selling what's in stock, or inventory liquidation, etc.?  Do they need this sale in order to make quota?

I'd prefer to know that the sales rep is being compensated based [to a large degree] on my level of satisfaction.  If the entire team that is involved in designing and delivering my solution also shares in the rewards and recognition, then, I'll know they have a vested interest in my satisfaction and I'm not doing all the work.

Does anyone other than the sales rep win?

• How does the account team or project team win?
• Does their company win?

Companies can differentiate themselves by taking a fresh look at their compensation programs.  They need to be designed so that the degree of customer satisfaction and the degree to which their company wins determines the degree to which sales team members become eligible to win. Earned deal or project compensation can be shared among team members depending on individual roles and contribution.

By John Bernardi

It's Not Micromanaging

Do Employees Say You're Micromanaging Them?

Ever had an employee whose inner child sets you on your heels when they say "you're micro managing me"?

Here's a basketball analogy that you can use to differentiate micromanaging from what you're really doing.

The Right Approach to Practice Optimizes Chances to Win

The best coach/manager leadership persona has vision to structure the team and design a style of play that integrates cohesive rhythm on offense with intensive continuity on defense by players who execute as a seamless unit through teamwork and communication.

The coaching staff avoids ambiguity by breaking down each play in order to transform goals into individual responsibilities and specific steps.  Multidimensional, skilled players fit this style of play each season.  They have strong fundamentals [shoot, pass, dribble, create floor balance, move the ball, move without the ball, exploit mismatches, know when to dish or shoot].

Professionals welcome the opportunity to participate in hours of film sessions listening to coaches and team mates candidly criticize their game and identify opportunities to improve their game.  Imagine if they viewed this as micromanaging?

Sales Rep Optimism - Key to Winning

After watching today's 5-minute video on SellingPower.com, I thought about the psychologist's one-sided premise. I'd like to present Side B to complement his hypothesis.  He took the employer-centric view because he wants to sell candidate evaluation services.  He suggests that companies must look for people who have optimism built into their DNA because it can't be taught.  I agree, but I also believe that there are company-centric and transactionally oriented companies like Oracle, HP, EMC, Sprint, Salesforce.com and many others that cause sales reps who are naturally optimistic to suppress this trait because they just can bring themselves to opt-in.

It's likely that an innately optimistic sales person with the necessary professional and technical skills along with a natural competitive drive will produce average results if their company does not possess its own DNA traits that build employee and customer allegiance.  Otherwise, sales reps won't commit their personal resources, only their time and physical energy.  Yuck!