- Customer Experience
- Products and Services
- Attitudes and Behaviors
- Easy To Do Business With
- Customer Facing Processes
- Touch Points
- Complementary Partners
Thursday, February 26, 2015
Fearful Of Interviewing Customers After Key Engagements?
Identify Gaps After Important Customer Projects
Prove Total Customer Satisfaction by gaining approval for logical next steps, referrals, new ideas, and customer participation in authoring success stories.
Discover Uncontrollable Business Risks: Competition, technology, economic, social, regulatory.
Interview The Customer, Partners And Team
Your interviewer must be perceptive about things that are difficult or unclear so that you can gain a deep understanding and insight about your business.