Marketing Funnel Acumen Is Essential For High Marketing ROI

Apply Art and Science In Order to Generate Highly Qualified Leads For Your Sales Force

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By John Bernardi

Is Your Fan Base Telling Compelling Stories About Your Company?

Hopefully, you have a large fan base that continuously injects high quality referrals into your sales funnel. Fans are very powerful influencers within their community. Recognize their differences and nurture each type accordingly.  Mavens know a lot about what's going on. Connectors know the key people.

Unlike your sales reps, fans don't have to invest any time learning about your company, so you need to be creative in how you train and motivate them. Drip marketing campaigns teach fans about your company in bite size lessons. Fun learning activities make it rewarding for fans to connect with your business.  Games enable fans to sample configurations and to test different uses before buying them.


Your fan base can be a key member of your marketing team because of its power to influence referrals from their trusting communities.

Comment on this post:

Do you track the # of leads you receive from your fan base?

By John Bernardi

What Role Does Business Development Play At Your Company?

Create A BizD Legacy

Is Business Development just another name for a “sales hunter” who searches for new business or is it inside sales and telemarketing?  Or, do you consider BizD to mean partnerships and alliances or mergers and acquisitions?

At top companies BizD interfaces with marketing, sales, CEM, engineering, R&D, product/service management and production processes.  Only after new BizD ideas are fully vetted for prime time will they be transitioned to the respective operating environment [or a new one will be created]. BizD then moves on to the next prioritized opportunity to continually add significant value to the business.

Continuously Ask Yourself About Your Business

What will your business be like if you continue the status quo for the next couple of years?  What formalized actions are being taken to improve your business?

• How do you nurture most valuable customers to keep buying and referring?
• How do you develop new MVCs?
• How do you find new customers?

Do You Continuously Solicit Internal and External Feedback?

• What do employees, customers and partners think of your business?
• How can you make it more attractive for the best employees to join your company?
• How can you make it easier for customers and partners to do business with you?
• What would it take for targets to want to do business with you?
• Should you offer new or modified products and/or services?
• How do you compare Vs. best in class companies in mission critical processes and programs?

Interrupt Marketing: A Provocative B2B Methodology That Makes A Compelling First Impression

Field Marketing Specialists Earn Their Stripes By Nurturing Leads To Sales Ready Status

I recently presented marketing assisted selling as an effective way to optimize the ROI from a B2B company's sales assets. Interrupt marketing, a component of marketing assisted selling, is a necessary, but challenging lead generation methodology.  It requires discrete, knowledge-based persistence.  It meshes with a prospect's buying cycle and can initiate your selling cycle.  It is best implemented as part of the field marketing process - not by field sales reps.

Begin a campaign by "approaching" a well defined targeted suspect list. Use sequentially scripted 1to1 "approach" emails that are generated through the CRM system based on campaign criteria and timed according to workflow rules - let's say every three-to-five work days. The goal is to gain permission from contacts who want to receive timely and concise information about your campaign subject.  A bonus occurs if they become an early stage lead ready for nurturing.  For those suspects who don't reply by the third email, the field marketing specialist will make a scripted telephone call after reviewing LinkedIn and other sources and updating the CRM record.  The goal is for them to opt-in or opt-out and for you to move on accordingly.

Email marketing tools provide a more aesthetically pleasing [compared to CRM generated emails] means for staying in touch with those who opt-in.  They offer the versatility to embed surveys and manage event marketing campaigns.

Through sign up forms on websites, social networks and email signatures, new subscribers may specify their areas of interest for receiving timely, concise information.  Use the field marketing process to approach these new subscribers and to correctly categorize them in the CRM system for future campaigns.

Marketing-Assisted-Selling For B2B Companies

Apply Marketing Assisted Selling To Boost Your Sales Process To The Next Level

To me, a B2B sales professional is a high value company asset who leads and executes a tailored selling process while also being an adept marketer and customer experience expert.  Their primary accountability includes:

1. Closing profitable sales opportunities
2. Managing a healthy sales funnel enables continuous goal attainment
3. Creating golden spike sales opportunities
4. Converting customers to clients
5. Facilitating company-to-company and peer-to-peer relationships
6. Feedback to company leaders contributes to effective decision making

Marketing Assisted Selling Enables Optimal ROI From Your Sales Assets

1. Help customers determine if they have a problem worth solving.
2. Success stories about challenges, solutions and results are a wonderful resource for situations where risk reduction is more important than price reduction.
3. Pricing tools show the value of each trade-off during negotiations.
4. Complementary vendors who have relationships with people that can benefit from your company's solutions are a great lead source.  These relationships enable "whole product" solutions.
5. Self-service content and assessments for each stage of the buying process must be intuitive for general awareness and more in-depth for educated buyers.
6. The field marketing (FM) process is involved in each stage of the buying cycle:

• Awareness Stage: approach suspects to gain permission to send relevant, timely and expected information.  For each account that appears in the CRM database, FM reps search for additional contacts where cross-selling makes sense.  FM reps schedule sales interviews for sales reps and are a consistent backup when sales reps are unavailable.

• Pre-Purchase Stage: Nurture early stage leads. FM reps assign sales ready leads and work with sales reps to ensure that leads are reviewed and acted upon in a timely manner.  FM Associates stay in touch by distributing relevant articles, company information and videos and conducting theme webinars.
• Purchase Stage: FM reps assist in presentations, proposals, site visits, etc.
• Post-Purchase Stage: Sales reps and FM reps co-author programs to retain, cross-sell and up-sell second-tier customers (STCs) and develop STCs into key accounts. A welcome package for new customers teaches them how to do business with your company and creates a positive first impression.

Sharing Blog Posts With Social Networks Optimizes Readership

I always share my blog posts with my social networks, but I was curious as to how social sharing impacted blog readership.  So, I did a test with two recent blog posts by not sharing them with my social networks.

As it turns out, open rates were 5 times higher for posts that I shared with my social networks [LinkedIn, Twitter and Facebook].

This confirms my hypothesis and I will continue to "social share" my blog posts.

Lead Generation Through Online Press Releases

PR Generated Leads Rank Second To Referrals In Terms Of Close Rate

Online press releases fuel self-service searches for information about products and services that will lead people to your company before you know an opportunity exists.

Commit to Online PR if you want people to find all things newsworthy about your business.  They will read it, act upon it and share it.

Cheap Doesn't Mean Low Price

Use Your Words Wisely

Cheap Doesn't Mean Low Price

It's like finger nails scraping a blackboard when I hear someone say that their product is cheaper, or that they are looking to buy something that is cheaper.

Do they really mean that?  Cheap translates to "poor quality", not better value.

If a quality product happens to be available at a lower price, wouldn't it be better to say that it's less expensive or more economical?

With this as the backdrop, can someone tell me what they'd rather buy or sell that is "cheaper" than the alternative?

"Like" Doesn't Really Mean "Like" on Facebook

Awareness expands when you click Like on a Facebook page.  Your community automatically sees everything you Like.

But, does Like lose its meaning when a company says "Like and be eligible to win something"?  [I guess you can't blame people who Like your offer if they stand to get something in return.]

As a marketer, I refrain from baiting people to Like my article, or product or website, etc.  Otherwise, how would I know how many people really Like my product or service or article, etc.?

The Al Dente` Approach to Marketing

The Al Dente` Marketing Strategy

Throw it on the wall and see what sticks

This strategy is followed by many marketers and it doesn't work very well.  Create a master plan and make sure everything you do is aligned with it.

Likeability Vs. Desirability

Likeability and/or Desirability

Essential Traits for Being Selected

To me, likeability reveals DNA for building a strong network and bringing out the best in others, while desirability is earned by delivering a beneficial result, or providing advantage or pleasure.

What is the golden ratio of desirability [a] to likeability [b]?  Can desirable people thrive with a low likeability factor?  How brightly must their product or service shine as the obvious choice to buyers?  Are they artificially likeable for as long as they continue to help their customers look good based on the excellent results produced by their product or service?

Can likeable people survive for a longer period of time when their products or services aren't always the obvious choice?

How would you want your [a] and [b] to be rated by your customers, prospects and channel partners?

Business Development In Its Basic Form

Find Ways To Win Today

While Building For The Future

Allow your business to be the best it can be by answering four basic questions every day:

1. What will my business look like in a couple of years if I continue to run it in its current form?
2. What could I be doing today to improve short term results?
3. What would I like my business to look like in 2 to 3 years?
4. Will short term results subsidize my company's future?

Now, you're ready to define business development's role for your business.